Refund & Cancellation Policy

Cancellations, refund eligibility and processing timelines.

Effective date: July 25, 2026

1. Overview

This Refund & Cancellation Policy applies to paid subscriptions and services purchased from Avyukta Intellicall, including WhatsApp Business Platform enablement, RCS messaging plans and Avyukta Intellicall CRM subscriptions. Please read this policy carefully before subscribing to any paid plan.

2. Subscription Cancellation

You may cancel your subscription at any time by contacting your account manager or writing to Admin@avyukta.ooo. Cancellation will take effect at the end of your current billing cycle, and you will retain access to the Services until that date.

3. Refund Eligibility

Refunds are considered in the following circumstances:

  • A duplicate or erroneous payment was made for the same subscription or invoice
  • Avyukta Intellicall was unable to activate the requested Service due to a fault attributable to Avyukta Intellicall, and the issue was not resolved within a reasonable time
  • You cancel within 7 days of your first paid subscription and have not materially used the Service (a "cooling-off" cancellation)

4. Non-Refundable Items

The following are generally not eligible for a refund:

  • Fees for messaging volumes already consumed or delivered through WhatsApp Business Platform or RCS, including conversation-based charges levied by the underlying platform
  • Partial-month usage after the cooling-off period described above
  • Any third-party or platform charges (such as Meta's WhatsApp Business Platform conversation fees) that have already been incurred on your behalf
  • Setup, onboarding or customisation work that has already been completed and delivered

5. How to Request a Refund

To request a refund, email Admin@avyukta.ooo with your account details, invoice number and reason for the request. We will acknowledge your request within 2 business days.

6. Refund Processing Time

Approved refunds are processed to the original payment method within 7–10 business days of approval, subject to the processing timelines of your bank or payment provider.

7. Failed or Pending Payments

If a payment is deducted but the transaction fails or is not confirmed, the amount is typically auto-reversed by the payment gateway within 5–7 business days. If it is not reversed within this period, please contact us with your transaction reference for assistance.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The effective date at the top of this page reflects the latest revision.

9. Contact Us

For billing, cancellation or refund queries, contact us at Admin@avyukta.ooo or +91 85600 00600, or write to A-26, Narayan Vihar Road, Ganatpura, Jaipur, Rajasthan 302020.