How we collect, use and protect your information.
Effective date: July 25, 2026
1. Introduction
Avyukta Intellicall ("Avyukta Intellicall", "we", "us", or "our") provides WhatsApp Business Platform, RCS messaging and CRM solutions to businesses. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website avyukta.in, use our products, or interact with us through WhatsApp, phone, email or our online forms.
2. Information We Collect
We may collect the following categories of information:
- Contact and business details you submit through our demo request form, such as name, company name, phone number, email address and stated business requirement.
- Communication data generated when you message us on WhatsApp, call our support line, or chat with us through our website's AI chat widget.
- Technical data such as IP address, browser type, device information and pages visited, collected automatically through standard web technologies.
- Payment and billing information processed securely through our payment gateway partners when you subscribe to a paid plan. Avyukta Intellicall does not store full card or bank account details on its own servers.
3. How We Use Your Information
We use collected information to:
- Respond to demo requests and sales enquiries
- Provision, operate and support the Avyukta Intellicall CRM, WhatsApp Business Platform and RCS messaging services
- Process payments and maintain billing records
- Send service-related updates, invoices and support communications
- Improve our website, products and customer experience
- Comply with legal and regulatory obligations, including those relating to payment processing
4. Sharing of Information
We do not sell personal information. We may share information with:
- Payment gateway and banking partners, strictly to process transactions
- Cloud hosting, messaging (WhatsApp Business Platform, RCS) and customer support infrastructure providers who process data on our behalf under appropriate confidentiality obligations
- Regulators, law enforcement or courts where required by applicable law
5. Data Retention
We retain personal and business information for as long as necessary to provide our services, comply with legal, accounting or reporting obligations, and resolve disputes. You may request deletion of your data subject to these obligations.
6. Data Security
We apply reasonable administrative, technical and physical safeguards to protect information against unauthorised access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at Admin@avyukta.ooo. We will respond within a reasonable timeframe in accordance with applicable law.
8. Cookies
Our website may use cookies and similar technologies to remember your theme preference and understand site usage. You can control cookies through your browser settings.
9. Third-Party Links
Our website may link to third-party sites, including WhatsApp and payment gateway pages. We are not responsible for the privacy practices of these third parties.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date above.
11. Contact Us
For questions about this Privacy Policy, contact us at Admin@avyukta.ooo or +91 85600 00600, or write to us at A-26, Narayan Vihar Road, Ganatpura, Jaipur, Rajasthan 302020.