Customer engagement, reimagined

Turn every message into a business opportunity.

Avyukta Intellicall helps businesses design, launch and manage intelligent customer journeys through WhatsApp Business Platform and RCS messaging—from onboarding and support to campaigns, authentication and transactional updates.

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Verified brand experiences Automation and human handover Analytics-ready workflows

Smart automation Route, respond and hand over seamlessly.

Avyukta Intellicall Experience Verified business messaging

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Choose your journey

Explore solutions designed for marketing, service and transactional communication.

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Rich messaging Cards, media, actions and guided journeys.

Built for modern customer journeys One focused platform for meaningful business conversations.

Consent-first engagement

Performance visibility

Human-assisted support

Avyukta Intellicall CRM

Sales automation and lead management, built in.

Pair your messaging journeys with Avyukta Intellicall CRM—an all-in-one platform for lead management, sales pipelines and customer support, trusted by 80K+ customers across India.

80K+ Businesses trust Avyukta Intellicall CRM

92% Improvement in customer satisfaction

48% Reduction in operational costs

30-Day Free trial, no credit card required

Centralized Customer Data

Store every contact, deal and interaction in one secure place for a complete 360° view of each customer.

Sales Pipeline Tracking

Visualize every stage of your sales process and close opportunities faster with intuitive pipeline management.

Automated Follow-Ups

Never let a lead go cold—automate reminders and follow-ups to stay engaged and improve conversion rates.

Task & Activity Management

Assign tasks, track activities and manage your team's workload efficiently from a single platform.

Real-Time Reporting

Make smarter decisions with detailed dashboards, KPI tracking and analytics available instantly.

Seamless Integrations

Connect Avyukta Intellicall CRM with telephony, your WhatsApp panel and the tools your team already relies on.

Transparent pricing

Plans that scale with your business.

Flexible monthly pricing with no hidden costs—premium features like telephony and WhatsApp integration included.

Startup

₹5,234 / month

Get this plan

✓Lead & customer management
✓Email & WhatsApp integration
✓Dashboard reports
✓Basic automation
✓Mobile & web access
✓Task management
✓Support ticket system
✓5 team members

Two powerful channels. One professional customer experience.

Build trusted, interactive and measurable messaging journeys with solutions designed for both conversational engagement and rich native messaging.

WhatsApp Business Platform

Create scalable customer conversations for marketing, utility, authentication and service journeys with templates, automation, shared team access and CRM connectivity.

✓Approved-template journey design
✓Interactive menus, media and guided forms
✓Automated assistance with human handover
✓Campaign segmentation and delivery insights
✓CRM, webhook and application integration

Plan your WhatsApp journey

RCS Messaging

Deliver branded messaging experiences using rich cards, carousels, media, suggested replies and actions—directly inside supported messaging applications.

✓Verified brand identity and branded conversations
✓Rich cards, carousels and media experiences
✓Suggested replies and contextual actions
✓Capability checks and fallback-ready design
✓Read, delivery and interaction measurement

Build an RCS experience

Platform capabilities

Everything needed to manage better customer conversations.

From journey creation to analytics, Avyukta Intellicall brings the essential operational layers together in a clear and scalable environment.

Campaign Management

Create targeted messaging campaigns, manage audiences and coordinate scheduled communication from one workspace.

Template Governance

Organize message templates, maintain consistent language and simplify review workflows for every use case.

Messaging Analytics

Monitor delivery, engagement and journey completion signals to continuously improve customer communication.

Journey Automation

Design event-based flows for onboarding, reminders, authentication, support and post-purchase engagement.

Team Inbox

Route conversations to the right team, preserve context and support smooth transition from automation to an agent.

API & Webhooks

Connect messaging journeys with your CRM, order system, support stack, identity service and internal applications.

Business use cases

Meaningful journeys across the complete customer lifecycle.

Keep every interaction useful, timely and consistent—from first discovery to ongoing service.

Marketing journeys

Move from broadcast messaging to guided engagement.

Deliver relevant offers, product discovery and lead qualification journeys with clear customer actions.

Audience selectionSegment customers using consent, interests and lifecycle data.

Interactive messageUse rich media, buttons and guided choices to reduce friction.

Conversion routingDirect high-intent responses to the right team or workflow.

Customer service

Resolve common requests quickly without losing the human touch.

Automate repetitive queries and transfer complex conversations with complete context.

Intent captureGuide customers to select their request in a structured way.

Instant resolutionProvide status, policy and account information automatically.

Agent escalationTransfer unresolved requests while preserving the conversation history.

Commerce journeys

Make product discovery and post-purchase communication easier.

Create guided customer journeys for catalog discovery, order updates and feedback.

DiscoverPresent products, services or plans through clear interactive options.

CompleteConnect customers to the right digital checkout or application flow.

UpdateShare confirmation, fulfilment and feedback journeys automatically.

Authentication journeys

Deliver clear, time-sensitive verification experiences.

Support approved authentication workflows while maintaining a consistent branded experience.

TriggerStart the verification journey from your application or identity system.

DeliverSend the approved authentication message through the selected channel.

ConfirmTrack message status and complete the verification workflow.

Implementation approach

From strategy to live customer journeys.

A structured implementation model keeps business goals, platform requirements and customer experience aligned from the beginning.

Discover

Map your priority use cases, customer journeys, systems and operational goals.

Design

Create templates, conversation flows, routing rules and measurable success criteria.

Integrate

Connect your applications, customer data, webhooks and team workflows.

Optimize

Review engagement signals and continuously improve journey quality and relevance.

Integration-ready

Connect messaging to the systems your teams already use.

Build connected customer experiences without isolating conversation data from core business workflows.

CRM Platforms

Commerce Systems

Support Workspaces

Custom Applications

Build a messaging experience your customers will value.

Share your use case and our team will help you plan a focused WhatsApp Business Platform or RCS messaging journey for your organization.